We put Claude into the workflows where it actually moves revenue and operations — not everywhere at once, and not as a pilot that never leaves the demo.
In most companies, a large share of observable business impact — revenue recovered, cost taken out, cycle time removed — comes from a small set of workflows and decisions that repeat every day.
The rest of the work still matters, but it rarely benefits from another generic dashboard or a one-off chatbot pilot. Roughly 80% of the outcome you care about can be influenced by roughly 20% of the process surface area, if you choose that 20% with discipline.
Focus20 is a literal reminder: find the high-leverage twenty percent, prove value there, then expand. AI belongs in that focused band first, built as production systems wired to the tools you already run and measured like any other business investment.
Three steps, in this order. Each one is a complete piece of work you can stop after.
An AI and workflow audit maps where time, money and risk actually concentrate, from how the work runs rather than how it is documented.
We prioritise the few workflows where automation and agents change the P&L, each with an estimate against it.
We build Claude-powered systems you can operate, observe and extend, with the runbook, so they keep working without us.
One partner who scopes it, one who ships it. Most engagements fail at the handover between the person who sold the roadmap and the people who build against it. Here there is no handover.
Co-founder, AI and product engineering
AI/ML, GenAI and LLMs, and data engineering. Karthick builds what the audit recommends and stays until it runs in production.
View Karthick’s profile
Co-founder, strategy and partnerships
Enterprise transformation and customer success. Prabu runs the audit and owns the commercial outcome, from first workshop to measured result.
View Prabu’s profileDelivered from India and Germany, for teams in both and elsewhere.
Strategy, the deal and the build rarely sit in one firm. These are the people we bring them together with, so a client still deals with one team.
Agentic AI implementation partner
OZRO is a growth consulting firm that moves two numbers for its clients: revenue up, cost down. It coordinates four specialist firms under one engagement, and Focus20 Labs is its AI engineering partner, building the agents and automation behind the cost side.
How we work with OZRO
Strategy and deals partner
Founder and Growth Architect at OZRO, with 26 years across Germany, the UK, the UAE and India. Jamal sets the strategy and shapes the deal; we build the AI that delivers it.
Read Jamal’s profileCredentials
Start here
Tell us how the work runs today. We come back with the two or three workflows where Claude pays for itself first, each with an estimate against it.